Using Spidergap: FAQs

Answers to all the common questions we get about using Spidergap. Confused by something? Start here!

92 articles in this collection
Written by Alexis Kingsbury, Paddy Mann, and Liz Lockard
Design & setup

What are the options for customization of the questionnaire and reports?

Written by Liz Lockard
Updated over a week ago

Can we brand our questionnaire / report?

Written by Paddy Mann
Updated over a week ago

How to add your logo

Written by Paddy Mann
Updated over a week ago

How to edit the rating scale

Written by Paddy Mann
Updated over a week ago

How to display the rating scale in the feedback questionnaire

Written by Paddy Mann
Updated over a week ago

How do I include an N/A option in the rating scale?

Written by Paddy Mann
Updated over a week ago

How to change the relationship groups (e.g. direct reports)

Our feedback reports let you compare the feedback given by different groups.
Written by Paddy Mann
Updated over a week ago

How to change which respondent groups are shown in the feedback report

You can customize which respondent groups (e.g. self-assessment, direct reports, etc.) are shown in your feedback reports
Written by Paddy Mann
Updated over a week ago

Can I set up an assessment in my language?

Written by Paddy Mann
Updated over a week ago

Can I just get feedback on current performance?

We generally recommend comparing current against desired performance - find out why and how to customize this
Written by Paddy Mann
Updated over a week ago

How do I edit reminders and other email templates?

Written by Paddy Mann
Updated over a week ago

Can I set the 'desired performance' as an administrator?

Written by Paddy Mann
Updated over a week ago

Can I use different questionnaires for different types of feedback provider?

Written by Paddy Mann
Updated over a week ago

Is feedback anonymous?

Find out how we support anonymity / confidentiality in our feedback reports
Written by Paddy Mann
Updated over a week ago

Can we ask feedback providers to rate the importance of each behavior?

Written by Paddy Mann
Updated over a week ago

Can we include all the people being assessed in a single questionnaire?

Some feedback tools allow you to rate multiple people at once, in a matrix format. Find out how we do it
Written by Paddy Mann
Updated over a week ago

Can I show the names of feedback providers in the report?

Written by Paddy Mann
Updated over a week ago

Do you have a question bank?

We sometimes get asked if there's a question bank available to choose questions from for your feedback questionnaire
Written by Paddy Mann
Updated over a week ago

Has your questionnaire template been validated?

Written by Paddy Mann
Updated over a week ago

How to customize which sections are included in the 360 Feedback report

Written by Paddy Mann
Updated over a week ago

Can we white label Spidergap?

Written by Liz Lockard
Updated over a week ago

How does the reply-to address work?

Written by Paddy Mann
Updated over a week ago
Collect feedback

How quickly can I send out invitations to collect 360 feedback?

Written by Liz Lockard
Updated over a week ago

How much time will my 360 project take?

Written by Liz Lockard
Updated over a week ago

Who can identify feedback providers for the person being assessed?

Written by Liz Lockard
Updated over a week ago

Can I get the people being assessed to identify their own feedback providers?

Written by Liz Lockard
Updated over a week ago

Can I identify feedback providers for the people being assessed myself?

Written by Liz Lockard
Updated over a week ago

Can I get someone to approve the feedback providers after an employee has selected them?

Written by Liz Lockard
Updated over a week ago

What is an approver?

Written by Liz Lockard
Updated over a week ago

Can I upload participant details using an Excel file?

Written by Liz Lockard
Updated over a week ago

Can I use Google Spreadsheets to upload participant data?

Written by Liz Lockard
Updated over a week ago

How do I view the invitation and reminder emails that were sent?

You can easily review all of the emails that were sent to a participant, including the link they need to use to (e.g.) submit feedback
Written by Paddy Mann
Updated over a week ago

How can I make sure invitations have been received?

Written by Liz Lockard
Updated over a week ago

Can I resend an invitation to provide feedback?

Written by Liz Lockard
Updated over a week ago

How do I support participants who do not have an email address?

Written by Liz Lockard
Updated over a week ago

What happens if I enter the wrong email address when sending invitations?

Written by Liz Lockard
Updated over a week ago

Can I set a deadline for people providing feedback?

Written by Liz Lockard
Updated over a week ago

Can I see the links that participants need to use to provide feedback?

Written by Liz Lockard
Updated over a week ago

How do I update relationships of people providing feedback?

Written by Liz Lockard
Updated over a week ago

Can I use the same email address for multiple people?

Written by Liz Lockard
Updated over a week ago

Can I delete an employee assessment from a project?

Written by Liz Lockard
Updated over a week ago

Can participants edit their feedback after submitting it?

Written by Liz Lockard
Updated over a week ago

Can respondents 'save' their progress and return to finish the assessment later?

Written by Paddy Mann
Updated over a week ago

Can I collect responses offline using pen and paper?

Written by Liz Lockard
Updated over a week ago

Why aren't participants receiving emails?

Written by Liz Lockard
Updated over a week ago

How will respondents know whether they have submitted feedback successfully?

Written by Liz Lockard
Updated over a week ago

How to delete a response to an assessment

Written by Liz Lockard
Updated over a week ago

How can I send reminders?

It's easy to remind your participants to choose their feedback providers, approve feedback providers, or submit feedback
Written by Liz Lockard
Updated over a week ago

How do I send an individual reminder?

Written by Paddy Mann
Updated over a week ago

How do I update participant information (e.g. email address)?

Written by Liz Lockard
Updated over a week ago

How can I delete an invitation to provide feedback?

Written by Liz Lockard
Updated over a week ago

How do I add more respondents to someone who is already being assessed?

Written by Liz Lockard
Updated over a week ago

How do I add more participants?

Written by Liz Lockard
Updated over a week ago

Can I change individual responses (e.g. fix typos, remove overly negative language etc.)?

Written by Liz Lockard
Updated over a week ago

Can employees trigger their own 360 assessments? (self-service)

Written by Paddy Mann
Updated over a week ago

Who are emails to participants sent from?

Written by Paddy Mann
Updated over a week ago

How collecting feedback after sharing a feedback report can affect anonymity

Written by Paddy Mann
Updated over a week ago

How do I close an assessment?

You will need to close an assessment to prevent further responses and enable report sharing
Written by Paddy Mann
Updated over a week ago

How do I reopen an assessment?

You will need to reopen a closed assessment in order to collect more feedback
Written by Paddy Mann
Updated over a week ago

Can we reuse the same email address for a different participant?

Written by Paddy Mann
Updated over a week ago
Viewing and sharing results

How are the top 5 strengths and areas to improve calculated?

Written by Liz Lockard
Updated over a week ago

How to share the individual 360 feedback reports

Written by Liz Lockard
Updated over a week ago

How to change the way respondent groups (e.g. direct reports) are shown in the feedback report

Written by Liz Lockard
Updated over a week ago

How do I export my 360 group results into a PowerPoint or Word file?

Written by Liz Lockard
Updated over a week ago

How to view individual responses to the 360 feedback assessment

Written by Liz Lockard
Updated over a week ago

What do the small / medium / large terms in the individual report represent?

Written by Liz Lockard
Updated over a week ago

Is sharing individual 360 reports via the 'Share reports' button safe?

Written by Liz Lockard
Updated over a week ago

How to filter the group results

Written by Liz Lockard
Updated over a week ago

Can I compare the results of this 360 to the previous one?

Written by Liz Lockard
Updated over a week ago

Why isn't there an 'overall' score in the individual report?

Written by Liz Lockard
Updated over a week ago

Can I use different report designs for different people?

Written by Liz Lockard
Updated over a week ago

Can we benchmark our results against industry norms?

Written by Liz Lockard
Updated over a week ago

Can we use the results for our performance appraisals?

Written by Liz Lockard
Updated over a week ago

Can we group together the results into more general areas/competencies?

Written by Liz Lockard
Updated over a week ago

How should the strengths be used?

Written by Liz Lockard
Updated over a week ago

Can I export the 360 feedback data to Excel?

Written by Liz Lockard
Updated over a week ago

Should I include the spidergraph in our individual feedback report?

Written by Paddy Mann
Updated over a week ago

How to use group results to perform a Training Needs Analysis (TNA)

Written by Liz Lockard
Updated over a week ago

How do n/a answers appear in the feedback reports?

Written by Paddy Mann
Updated over a week ago