Purchasing a subscription/credits | Spidergap Help Center

Purchasing a subscription/credits

Find out how our subscriptions and credit options work, and get all the information you might need to register us as a vendor

16 articles in this collection
Written by Paddy Mann and Alexis Kingsbury

How much does Spidergap cost?

Simply pay for the number of people you assess. The price per person decreases when you buy in bulk.

Written by Paddy Mann
Updated over a week ago

How does the subscription package work?

Written by Alexis Kingsbury
Updated over a week ago

How do I buy more credits?

Written by Paddy Mann
Updated over a week ago

How do I buy a subscription?

Written by Paddy Mann
Updated over a week ago

Information for vendor registration documents

Our company info, documents (including our W-8BEN-E form), contacts and bank details

Written by Paddy Mann
Updated over a week ago

Is there a time limit on using credits?

Credits need to be used within 1 year of purchase

Written by Paddy Mann
Updated over a week ago

Can I transfer assessments or credits between organizations?

Written by Paddy Mann
Updated over a week ago

What methods of payment does Spidergap accept?

You can pay by debit/credit card, or by bank transfer

Written by Paddy Mann
Updated over a week ago

Is there a limit on the number of feedback providers?

With Spidergap you just pay for the number of people assessed - there's no limit on feedback providers!

Written by Paddy Mann
Updated over a week ago

Can you fill in our questionnaire / sign our terms?

This usually isn't necessary - here's why...

Written by Paddy Mann
Updated over a week ago

Can we have a discount?

We offer a 15% discount to charities and academic institutions

Written by Paddy Mann
Updated over a week ago

How can I create and download an invoice?

You can create your set-up and download your own invoice for your finance team to process

Written by Paddy Mann
Updated over a week ago

How do I view my paid invoices?

You can find and download previous invoices in your billing area

Written by Paddy Mann
Updated over a week ago

Can I speak to some of your customers?

Written by Paddy Mann
Updated over a week ago

Will test assessments use up our credits?

Written by Paddy Mann
Updated over a week ago

What is a credit?

You'll need to use credits each time you assess someone

Written by Paddy Mann
Updated over a week ago