Using Spidergap: FAQs

How to customize your 360° Feedback questionnaire, emails and report (video)

Written by Paddy Mann
Updated over a week ago

How to collect 360 Feedback (video)

Written by Alexis Kingsbury
Updated over a week ago

How to view and share 360 Feedback results (video)

Written by Alexis Kingsbury
Updated over a week ago

How the feedback impact survey works

Written by Paddy Mann
Updated over a week ago

What are the options for customization of the questionnaire and reports?

Written by Alexis Kingsbury
Updated over a week ago

How to get consent to use the feedback data

Written by Alexis Kingsbury
Updated over a week ago

How to create a Privacy Policy for your 360° Feedback project

Written by Alexis Kingsbury
Updated over a week ago

Can we brand our questionnaire / report?

Written by Paddy Mann
Updated over a week ago

Can I print a copy of the questionnaire?

Written by Alexis Kingsbury
Updated over a week ago

How to add your logo

Written by Paddy Mann
Updated over a week ago

How to edit the rating scale

Written by Paddy Mann
Updated over a week ago

How to display the rating scale in the feedback questionnaire

Written by Paddy Mann
Updated over a week ago

How do I include an N/A option in the rating scale?

Written by Paddy Mann
Updated over a week ago

How to update your project to use the new questionnaire (released in Feb 2019)

Written by Paddy Mann
Updated over a week ago

How to use merge tags in your feedback questionnaire

Written by Paddy Mann
Updated over a week ago

How to change the relationship groups (e.g. direct reports)

Our feedback reports let you compare the feedback given by different groups

Written by Paddy Mann
Updated over a week ago

Can I just get feedback on current performance?

Written by Paddy Mann
Updated over a week ago

How to add or remove the desired performance rating scale

Written by Paddy Mann
Updated over a week ago

What do the error messages mean when I’m editing the details of a participant?

Written by Joey Bracken
Updated over a week ago

How do I edit reminders and other email templates?

Written by Paddy Mann
Updated over a week ago

How do I format the text in my email templates?

Written by Julia Cresswell
Updated over a week ago

Can I set up an assessment in my language?

Written by Paddy Mann
Updated over a week ago

Can I set the 'desired performance' as an administrator?

Written by Paddy Mann
Updated over a week ago

Can I use different questionnaires for different types of feedback provider?

Written by Paddy Mann
Updated over a week ago

Can we use more than one rating scale in the same feedback questionnaire?

Written by Paddy Mann
Updated over a week ago

Can we ask feedback providers to rate the importance of each behavior?

Written by Paddy Mann
Updated over a week ago

Can we include all the people being assessed in a single questionnaire?

Some feedback tools allow you to rate multiple people at once, in a matrix format. Find out how we do it

Written by Paddy Mann
Updated over a week ago

Do you have a question bank?

We sometimes get asked if there's a question bank available to choose questions from for your feedback questionnaire

Written by Paddy Mann
Updated over a week ago

Has your questionnaire template been validated?

Written by Paddy Mann
Updated over a week ago

How to customize which sections are included in the 360 Feedback report

Written by Paddy Mann
Updated over a week ago

Can we white label Spidergap?

Written by Alexis Kingsbury
Updated over a week ago

How does the reply-to address work?

Written by Paddy Mann
Updated over a week ago

How to protect the anonymity of feedback providers

Written by Paddy Mann
Updated over a week ago

How to use merge tags

Written by Paddy Mann
Updated over a week ago

How to update HTML content on the language settings page

Written by Paddy Mann
Updated over a week ago

How quickly can I send out invitations to collect 360 feedback?

Written by Alexis Kingsbury
Updated over a week ago

Who can identify feedback providers for the person being assessed?

Written by Alexis Kingsbury
Updated over a week ago

Can I get the people being assessed to identify their own feedback providers?

Written by Alexis Kingsbury
Updated over a week ago

Can I identify feedback providers for the people being assessed myself?

Written by Alexis Kingsbury
Updated over a week ago

Can I get someone to approve the feedback providers after an employee has selected them?

Written by Alexis Kingsbury
Updated over a week ago

What is an approver?

Written by Alexis Kingsbury
Updated over a week ago

Can I ask feedback providers to choose their relationship to the person being assessed?

Written by Ryan Messner
Updated over a week ago

Can I upload participant details using an Excel file?

Written by Alexis Kingsbury
Updated over a week ago

Can I use Google Spreadsheets to upload participant data?

Written by Alexis Kingsbury
Updated over a week ago

How do I view the invitation and reminder emails that were sent?

You can easily review all of the emails that were sent to a participant, including the link they need to use to (e.g.) submit feedback

Written by Paddy Mann
Updated over a week ago

How can I make sure invitations have been received?

Written by Alexis Kingsbury
Updated over a week ago

Can I resend an invitation to provide feedback?

Written by Alexis Kingsbury
Updated over a week ago

How do I support participants who do not have an email address?

Written by Alexis Kingsbury
Updated over a week ago

What happens if I enter the wrong email address when sending invitations?

Written by Alexis Kingsbury
Updated over a week ago

Can I set a deadline for people providing feedback?

Written by Alexis Kingsbury
Updated over a week ago

Can I see the links that participants need to use to provide feedback?

Written by Alexis Kingsbury
Updated over a week ago

How do I update relationships of people providing feedback?

Written by Alexis Kingsbury
Updated over a week ago

Can I use the same email address for multiple people?

Written by Alexis Kingsbury
Updated over a week ago

Can I delete an employee assessment from a project?

Written by Alexis Kingsbury
Updated over a week ago

Can participants edit their feedback after submitting it?

Written by Alexis Kingsbury
Updated over a week ago

Can I collect responses offline using pen and paper?

Written by Alexis Kingsbury
Updated over a week ago

Why aren't participants receiving emails?

Written by Alexis Kingsbury
Updated over a week ago

How will respondents know whether they have submitted feedback successfully?

Written by Alexis Kingsbury
Updated over a week ago

How to delete a response to an assessment

Written by Alexis Kingsbury
Updated over a week ago

How can I send reminders?

It's easy to remind your participants to choose their feedback providers, approve feedback providers, or submit feedback

Written by Alexis Kingsbury
Updated over a week ago

How do I send an individual reminder?

Written by Paddy Mann
Updated over a week ago

How do I update participant information (e.g. email address)?

Written by Alexis Kingsbury
Updated over a week ago

How can I delete an invitation to provide feedback?

Written by Alexis Kingsbury
Updated over a week ago

How do I add more feedback providers to someone who is already being assessed?

Written by Alexis Kingsbury
Updated over a week ago

How do I add more participants?

Written by Alexis Kingsbury
Updated over a week ago

Can I change individual responses (e.g. fix typos, remove overly negative language etc.)?

Written by Alexis Kingsbury
Updated over a week ago

Can employees trigger their own 360 assessments? (self-service)

Written by Paddy Mann
Updated over a week ago

Who are emails to participants sent from?

Written by Paddy Mann
Updated over a week ago

How collecting feedback after sharing a feedback report can affect anonymity

Written by Paddy Mann
Updated over a week ago

How do I close an assessment?

You will need to close an assessment to prevent further responses and enable report sharing

Written by Paddy Mann
Updated over a week ago

How do I reopen an assessment?

You will need to reopen a closed assessment in order to collect more feedback

Written by Paddy Mann
Updated over a week ago

Can we reuse the same email address for a different participant?

Written by Paddy Mann
Updated over a week ago

Can the person being assessed update their list of feedback providers?

Written by Paddy Mann
Updated over a week ago

How do we fix it if someone gives feedback about the wrong person?

Written by Paddy Mann
Updated over a week ago

What's the best number of rating scale options?

Should you have a 1 to 5 point scale? Or 1 to 6? Or 1 to 10? ...

Written by Paddy Mann
Updated over a week ago

How can I identify people who have received too many requests for feedback?

Written by Alexis Kingsbury
Updated over a week ago

How are the top 5 strengths and areas to improve calculated?

Written by Alexis Kingsbury
Updated over a week ago

How to share the individual 360 feedback reports

Written by Alexis Kingsbury
Updated over a week ago

How do I export my 360 group results into a PowerPoint or Word file?

Written by Alexis Kingsbury
Updated over a week ago

How to view individual responses to the 360 feedback assessment

Written by Alexis Kingsbury
Updated over a week ago

What do the small, medium and large areas for improvement represent?

Written by Alexis Kingsbury
Updated over a week ago

Is sharing individual 360 reports via the 'Share reports' button safe?

Written by Alexis Kingsbury
Updated over a week ago

How to filter the group results

Written by Alexis Kingsbury
Updated over a week ago

Can I add multiple choice questions that can be used to filter group results?

Written by Alexis Kingsbury
Updated over a week ago

Can I compare the results of this 360 to the previous one?

Written by Alexis Kingsbury
Updated over a week ago

Why isn't there an 'overall' score in the individual report?

Written by Alexis Kingsbury
Updated over a week ago

How can I prioritize which employees need the most support?

Written by Alexis Kingsbury
Updated over a week ago

Why are some role groups (eg. Direct reports) not showing on the individual reports?

Written by Ryan Dowdy
Updated over a week ago

How to see how many people from each group have provided feedback

Written by Ryan Dowdy
Updated over a week ago

Can I use different report designs for different people?

Written by Alexis Kingsbury
Updated over a week ago

Can we benchmark our results against industry norms?

Written by Alexis Kingsbury
Updated over a week ago

How can I calculate and compare average scores (or 'norms')?

Using some advanced Excel skills and our special export, you can compare employees in a particular group to the average scores of others

Written by Alexis Kingsbury
Updated over a week ago

Can we use the results for our performance appraisals?

Written by Alexis Kingsbury
Updated over a week ago

Can we group together the results into more general areas/competencies?

Written by Alexis Kingsbury
Updated over a week ago

How should the strengths be used?

Written by Alexis Kingsbury
Updated over a week ago

Can I export the 360 feedback data to Excel?

Written by Alexis Kingsbury
Updated over a week ago

How should I use the line graphs in the group results?

Written by Joey Bracken
Updated over a week ago

Should I include the spidergraph in our individual feedback report?

Written by Paddy Mann
Updated over a week ago

How to use group results to perform a Training Needs Analysis (TNA)

Written by Alexis Kingsbury
Updated over a week ago

How do n/a answers appear in the feedback reports?

Written by Paddy Mann
Updated over a week ago

How to download all of the feedback reports for your project

Written by Paddy Mann
Updated over a week ago

Can we remove our administrator access to the individual feedback responses?

Written by Paddy Mann
Updated over a week ago

Can we use demographic data to filter the group results? (e.g. by location or job role)

Written by Paddy Mann
Updated over a week ago

How can I see which feedback reports have been shared and downloaded?

Written by Paddy Mann
Updated over a week ago

How to customize your report look and feel

Written by Paddy Mann
Updated over a week ago

How do I activate the new feedback reports?

Written by Paddy Mann
Updated over a week ago

Which languages are supported?

Written by Paddy Mann
Updated over a week ago

How do I create a new organization in Spidergap?

Written by Paddy Mann
Updated over a week ago

How do I change the organization name?

Written by Paddy Mann
Updated over a week ago

How do I change the name of my project?

You can update the name of your project in the project settings

Written by Alexis Kingsbury
Updated over a week ago

How do I copy an existing project?

Written by Alexis Kingsbury
Updated over a week ago

Can I copy a project template to another organization?

Take these steps to transfer a copy of a project from one organization to another.

Written by Alexis Kingsbury
Updated over a week ago

How do I give colleagues access?

You can give colleagues access to your organization or project to help you manage projects and billing

Written by Alexis Kingsbury
Updated over a week ago

How do I get access to a colleague's Spidergap account? (e.g. because they have left the company)

Written by Alexis Kingsbury
Updated over a week ago

How to delete an organization

Written by Paddy Mann
Updated over a week ago

How do I delete a project?

Written by Alexis Kingsbury
Updated over a week ago

Can we have additional free credits?

Written by Paddy Mann
Updated over a week ago

I'm having trouble logging in, how do I reset my password?

Written by Alexis Kingsbury
Updated over a week ago

Does Spidergap provide an administration / bureau service?

Written by Alexis Kingsbury
Updated over a week ago

Why are you called Spidergap?

Written by Paddy Mann
Updated over a week ago