Using Spidergap: FAQs

How to customize your 360° Feedback questionnaire, emails and report (video)

Written by Paddy Mann
Updated over a week ago

How to run a 360˚ Feedback project in Spidergap (video)

Written by Ryan Messner
Updated over a week ago

How to collect 360 Feedback (video)

Written by Alexis Kingsbury
Updated over a week ago

How to view and share 360 Feedback results (video)

Written by Alexis Kingsbury
Updated over a week ago

How the feedback impact survey works

Written by Paddy Mann
Updated over a week ago

Can participants edit their feedback after submitting it?

Administrators can unsubmit responses so that feedback providers can go back and make any desired modifications

Written by Ryan Dowdy
Updated over a week ago

What are the options for customization of the questionnaire and reports?

Written by Alexis Kingsbury
Updated over a week ago

How to use advanced options in a questionnaire

Written by Joey Bracken
Updated over a week ago

How to combine Role groups (Peers, Direct reports, and others) in individual feedback reports.

Combine the feedback of different role groups under the same name in the final report.

Written by Giovanni Castiglione
Updated over a week ago

How to get consent to use the feedback data

Written by Alexis Kingsbury
Updated over a week ago

How to create a Privacy Policy for your 360° Feedback project

Written by Alexis Kingsbury
Updated over a week ago

Can we brand our questionnaire / report?

Written by Paddy Mann
Updated over a week ago

Can I print a copy of the questionnaire?

Written by Alexis Kingsbury
Updated over a week ago

How to add your logo

Written by Paddy Mann
Updated over a week ago

How to edit the rating scale

Written by Paddy Mann
Updated over a week ago

How to display the rating scale in the feedback questionnaire

Written by Paddy Mann
Updated over a week ago

How do I include an N/A option in the rating scale?

Written by Paddy Mann
Updated over a week ago

How to update your project to use the new questionnaire (released in Feb 2019)

Written by Paddy Mann
Updated over a week ago

How to use merge tags in your feedback questionnaire

Written by Paddy Mann
Updated over a week ago

How to change the relationship groups (e.g. direct reports)

Our feedback reports let you compare the feedback given by different groups

Written by Paddy Mann
Updated over a week ago

Can I just get feedback on current performance?

Written by Paddy Mann
Updated over a week ago

How to add or remove the desired performance rating scale

Written by Paddy Mann
Updated over a week ago

What do the error messages mean when I’m editing the details of a participant?

Written by Joey Bracken
Updated over a week ago

How do I edit reminders and other email templates?

Written by Paddy Mann
Updated over a week ago

How do I format the text in my email templates?

Written by Julia Cresswell
Updated over a week ago

Can I set up an assessment in my language?

Written by Paddy Mann
Updated over a week ago

Can I set the 'desired performance' as an administrator?

Written by Paddy Mann
Updated over a week ago

Can I use different questionnaires for different types of feedback provider?

Written by Paddy Mann
Updated over a week ago

Can we use more than one rating scale in the same feedback questionnaire?

Written by Paddy Mann
Updated over a week ago

Can we ask feedback providers to rate the importance of each behavior?

Written by Paddy Mann
Updated over a week ago

Can we include all the people being assessed in a single questionnaire?

Some feedback tools allow you to rate multiple people at once, in a matrix format. Find out how we do it

Written by Paddy Mann
Updated over a week ago

Do you have a question bank?

We sometimes get asked if there's a question bank available to choose questions from for your feedback questionnaire

Written by Paddy Mann
Updated over a week ago

Has your questionnaire template been validated?

Written by Paddy Mann
Updated over a week ago

How to customize which sections are included in the 360 Feedback report

Written by Paddy Mann
Updated over a week ago

Can we white label Spidergap?

Written by Alexis Kingsbury
Updated over a week ago

How does the reply-to address work?

Written by Paddy Mann
Updated over a week ago

How to protect the anonymity of feedback providers

Written by Paddy Mann
Updated over a week ago

How to use merge tags

Written by Paddy Mann
Updated over a week ago

How to update HTML content on the language settings page

Written by Paddy Mann
Updated over a week ago

How quickly can I send out invitations to collect 360 feedback?

Written by Alexis Kingsbury
Updated over a week ago

Who can identify feedback providers for the person being assessed?

Written by Alexis Kingsbury
Updated over a week ago

Can I get the people being assessed to identify their own feedback providers?

Written by Alexis Kingsbury
Updated over a week ago

Can I identify feedback providers for the people being assessed myself?

Written by Alexis Kingsbury
Updated over a week ago

Can I get someone to approve the feedback providers after an employee has selected them?

Written by Alexis Kingsbury
Updated over a week ago

What is an approver?

Written by Alexis Kingsbury
Updated over a week ago

Can I ask feedback providers to choose their relationship to the person being assessed?

Written by Ryan Messner
Updated over a week ago

Can I upload participant details using an Excel file?

Written by Alexis Kingsbury
Updated over a week ago

Can I use Google Spreadsheets to upload participant data?

Written by Alexis Kingsbury
Updated over a week ago

How do I view the invitation and reminder emails that were sent?

You can easily review all of the emails that were sent to a participant, including the link they need to use to (e.g.) submit feedback

Written by Paddy Mann
Updated over a week ago

How can I make sure invitations have been received?

Written by Alexis Kingsbury
Updated over a week ago

Can I resend an invitation to provide feedback?

Written by Alexis Kingsbury
Updated over a week ago

How do I support participants who do not have an email address?

Written by Alexis Kingsbury
Updated over a week ago

What happens if I enter the wrong email address when sending invitations?

Written by Alexis Kingsbury
Updated over a week ago

Can I set a deadline for people providing feedback?

Written by Alexis Kingsbury
Updated over a week ago

Can I see the links that participants need to use to provide feedback?

Written by Alexis Kingsbury
Updated over a week ago

How do I update relationships of people providing feedback?

Written by Alexis Kingsbury
Updated over a week ago

Can I use the same email address for multiple people?

Written by Alexis Kingsbury
Updated over a week ago

Can I delete an employee assessment from a project?

Written by Alexis Kingsbury
Updated over a week ago

Can I collect responses offline using pen and paper?

Written by Alexis Kingsbury
Updated over a week ago

Why aren't participants receiving emails?

Written by Alexis Kingsbury
Updated over a week ago

How will respondents know whether they have submitted feedback successfully?

Written by Alexis Kingsbury
Updated over a week ago

How to delete a response to an assessment

Written by Alexis Kingsbury
Updated over a week ago

How can I send reminders?

It's easy to remind your participants to choose their feedback providers, approve feedback providers, or submit feedback

Written by Alexis Kingsbury
Updated over a week ago

How do I send an individual reminder?

Written by Paddy Mann
Updated over a week ago

How do I update participant information (e.g. email address)?

Written by Alexis Kingsbury
Updated over a week ago

How can I delete an invitation to provide feedback?

Written by Alexis Kingsbury
Updated over a week ago

How do I add more feedback providers to someone who is already being assessed?

Written by Alexis Kingsbury
Updated over a week ago

How do I add more participants?

Written by Alexis Kingsbury
Updated over a week ago

Can I change individual responses (e.g. fix typos, remove overly negative language etc.)?

Written by Alexis Kingsbury
Updated over a week ago

Can employees trigger their own 360 assessments? (self-service)

Written by Paddy Mann
Updated over a week ago

Who are emails to participants sent from?

Written by Paddy Mann
Updated over a week ago

How collecting feedback after sharing a feedback report can affect anonymity

Written by Paddy Mann
Updated over a week ago

How do I close an assessment?

You will need to close an assessment to prevent further responses and enable report sharing

Written by Paddy Mann
Updated over a week ago

How do I reopen an assessment?

You will need to reopen a closed assessment in order to collect more feedback

Written by Paddy Mann
Updated over a week ago

Can we reuse the same email address for a different participant?

Written by Paddy Mann
Updated over a week ago

Can the person being assessed update their list of feedback providers?

Written by Paddy Mann
Updated over a week ago

How do we fix it if someone gives feedback about the wrong person?

Written by Paddy Mann
Updated over a week ago

What's the best number of rating scale options?

Should you have a 1 to 5 point scale? Or 1 to 6? Or 1 to 10? ...

Written by Paddy Mann
Updated over a week ago

How can I identify people who have received too many requests for feedback?

Written by Alexis Kingsbury
Updated over a week ago

How are the top 5 strengths and areas to improve calculated?

Written by Alexis Kingsbury
Updated over a week ago

How to share the individual 360 feedback reports

Written by Alexis Kingsbury
Updated over a week ago

How do I export my 360 group results into a PowerPoint or Word file?

Written by Alexis Kingsbury
Updated over a week ago

How to view individual responses to the 360 feedback assessment

Written by Alexis Kingsbury
Updated over a week ago

What do the small, medium and large areas for improvement represent?

Written by Alexis Kingsbury
Updated over a week ago

Is sharing individual 360 reports via the 'Share reports' button safe?

Written by Alexis Kingsbury
Updated over a week ago

How to filter the group results

Written by Alexis Kingsbury
Updated over a week ago

Can I add multiple choice questions that can be used to filter group results?

Written by Alexis Kingsbury
Updated over a week ago

Can I compare the results of this 360 to the previous one?

Written by Alexis Kingsbury
Updated over a week ago

Why isn't there an 'overall' score in the individual report?

Written by Alexis Kingsbury
Updated over a week ago

How can I prioritize which employees need the most support?

Written by Alexis Kingsbury
Updated over a week ago

Why are some role groups (eg. Direct reports) not showing on the individual reports?

Written by Ryan Dowdy
Updated over a week ago

How to see how many people from each group have provided feedback

Written by Ryan Dowdy
Updated over a week ago

Can I use different report designs for different people?

Written by Alexis Kingsbury
Updated over a week ago

Can we benchmark our results against industry norms?

Written by Alexis Kingsbury
Updated over a week ago

How can I calculate and compare average scores (or 'norms')?

Using some advanced Excel skills and our special export, you can compare employees in a particular group to the average scores of others

Written by Alexis Kingsbury
Updated over a week ago

Can we use the results for our performance appraisals?

Written by Alexis Kingsbury
Updated over a week ago

Can we group together the results into more general areas/competencies?

Written by Alexis Kingsbury
Updated over a week ago

How should the strengths be used?

Written by Alexis Kingsbury
Updated over a week ago

Can I export the 360 feedback data to Excel?

Written by Alexis Kingsbury
Updated over a week ago

How should I use the line graphs in the group results?

Written by Joey Bracken
Updated over a week ago

Should I include the spidergraph in our individual feedback report?

Written by Paddy Mann
Updated over a week ago

How to use group results to perform a Training Needs Analysis (TNA)

Written by Alexis Kingsbury
Updated over a week ago

How do n/a answers appear in the feedback reports?

Written by Paddy Mann
Updated over a week ago

How to download all of the feedback reports for your project

Written by Paddy Mann
Updated over a week ago

Can we remove our administrator access to the individual feedback responses?

Written by Paddy Mann
Updated over a week ago

Can we use demographic data to filter the group results? (e.g. by location or job role)

Written by Paddy Mann
Updated over a week ago

How can I see which feedback reports have been shared and downloaded?

Written by Paddy Mann
Updated over a week ago

How to customize your report look and feel

Written by Paddy Mann
Updated over a week ago

How do I activate the new feedback reports?

Written by Paddy Mann
Updated over a week ago

Which languages are supported?

Written by Paddy Mann
Updated over a week ago

How do I create a new organization in Spidergap?

Written by Paddy Mann
Updated over a week ago

How do I change the organization name?

Written by Paddy Mann
Updated over a week ago

How do I change the name of my project?

You can update the name of your project in the project settings

Written by Alexis Kingsbury
Updated over a week ago

How do I copy an existing project?

Written by Alexis Kingsbury
Updated over a week ago

Can I copy a project template to another organization?

Take these steps to transfer a copy of a project from one organization to another.

Written by Alexis Kingsbury
Updated over a week ago

How do I give colleagues access?

You can give colleagues access to your organization or project to help you manage projects and billing

Written by Alexis Kingsbury
Updated over a week ago

How do I get access to a colleague's Spidergap account? (e.g. because they have left the company)

Written by Alexis Kingsbury
Updated over a week ago

How to delete an organization

Written by Paddy Mann
Updated over a week ago

How do I delete a project?

Written by Alexis Kingsbury
Updated over a week ago

Can we have additional free assessments?

Written by Paddy Mann
Updated over a week ago

I'm having trouble logging in, how do I reset my password?

Written by Alexis Kingsbury
Updated over a week ago

Does Spidergap provide an administration / bureau service?

Written by Alexis Kingsbury
Updated over a week ago

Why are you called Spidergap?

Written by Paddy Mann
Updated over a week ago