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Using Spidergap: FAQs
Using Spidergap: FAQs
Answers to all the common questions we get about using Spidergap. Confused by something? Start here!
+4
122 articles in this collection
Written by
Paddy Mann,
Alexis Kingsbury,
Joey Bracken
and 4 others
How to customize your 360° Feedback questionnaire, emails and report (video)
Written by
Paddy Mann
Updated over a week ago
How to run a 360˚ Feedback project in Spidergap (video)
Written by
Ryan Messner
Updated over a week ago
How to collect 360 Feedback (video)
Written by
Alexis Kingsbury
Updated over a week ago
How to view and share 360 Feedback results (video)
Written by
Alexis Kingsbury
Updated over a week ago
How the feedback impact survey works
Written by
Paddy Mann
Updated over a week ago
Can participants edit their feedback after submitting it?
Administrators can unsubmit responses so that feedback providers can go back and make any desired modifications
Written by
Ryan Dowdy
Updated over a week ago
Design & setup
What are the options for customization of the questionnaire and reports?
Written by
Alexis Kingsbury
Updated over a week ago
How to combine Role groups (Peers, Direct reports, and others) in individual feedback reports.
Combine the feedback of different role groups under the same name in the final report.
Written by
Giovanni Castiglione
Updated over a week ago
How to get consent to use the feedback data
Written by
Alexis Kingsbury
Updated over a week ago
How to create a Privacy Policy for your 360° Feedback project
Written by
Alexis Kingsbury
Updated over a week ago
Can we brand our questionnaire / report?
Written by
Paddy Mann
Updated over a week ago
Can I print a copy of the questionnaire?
Written by
Alexis Kingsbury
Updated over a week ago
How to add your logo
Written by
Paddy Mann
Updated over a week ago
How to edit the rating scale
Written by
Paddy Mann
Updated over a week ago
How to display the rating scale in the feedback questionnaire
Written by
Paddy Mann
Updated over a week ago
How do I include an N/A option in the rating scale?
Written by
Paddy Mann
Updated over a week ago
How to update your project to use the new questionnaire (released in Feb 2019)
Written by
Paddy Mann
Updated over a week ago
How to use merge tags in your feedback questionnaire
Written by
Paddy Mann
Updated over a week ago
How to change the relationship groups (e.g. direct reports)
Our feedback reports let you compare the feedback given by different groups
Written by
Paddy Mann
Updated over a week ago
Can I just get feedback on current performance?
Written by
Paddy Mann
Updated over a week ago
How to add or remove the desired performance rating scale
Written by
Paddy Mann
Updated over a week ago
What do the error messages mean when I’m editing the details of a participant?
Written by
Joey Bracken
Updated over a week ago
How do I edit reminders and other email templates?
Written by
Paddy Mann
Updated over a week ago
How do I format the text in my email templates?
Written by
Julia Cresswell
Updated over a week ago
Can I set up an assessment in my language?
Written by
Paddy Mann
Updated over a week ago
Can I set the 'desired performance' as an administrator?
Written by
Paddy Mann
Updated over a week ago
Can I use different questionnaires for different types of feedback provider?
Written by
Paddy Mann
Updated over a week ago
Can we use more than one rating scale in the same feedback questionnaire?
Written by
Paddy Mann
Updated over a week ago
Can we ask feedback providers to rate the importance of each behavior?
Written by
Paddy Mann
Updated over a week ago
Can we include all the people being assessed in a single questionnaire?
Some feedback tools allow you to rate multiple people at once, in a matrix format. Find out how we do it
Written by
Paddy Mann
Updated over a week ago
Do you have a question bank?
We sometimes get asked if there's a question bank available to choose questions from for your feedback questionnaire
Written by
Paddy Mann
Updated over a week ago
Has your questionnaire template been validated?
Written by
Paddy Mann
Updated over a week ago
How to customize which sections are included in the 360 Feedback report
Written by
Paddy Mann
Updated over a week ago
Can we white label Spidergap?
Written by
Alexis Kingsbury
Updated over a week ago
How does the reply-to address work?
Written by
Paddy Mann
Updated over a week ago
How to protect the anonymity of feedback providers
Written by
Paddy Mann
Updated over a week ago
How to use merge tags
Written by
Paddy Mann
Updated over a week ago
How to update HTML content on the language settings page
Written by
Paddy Mann
Updated over a week ago
Collect feedback
How quickly can I send out invitations to collect 360 feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Who can identify feedback providers for the person being assessed?
Written by
Alexis Kingsbury
Updated over a week ago
Can I get the people being assessed to identify their own feedback providers?
Written by
Alexis Kingsbury
Updated over a week ago
Can I identify feedback providers for the people being assessed myself?
Written by
Alexis Kingsbury
Updated over a week ago
Can I get someone to approve the feedback providers after an employee has selected them?
Written by
Alexis Kingsbury
Updated over a week ago
What is an approver?
Written by
Alexis Kingsbury
Updated over a week ago
Can I ask feedback providers to choose their relationship to the person being assessed?
Written by
Ryan Messner
Updated over a week ago
Can I upload participant details using an Excel file?
Written by
Alexis Kingsbury
Updated over a week ago
Can I use Google Spreadsheets to upload participant data?
Written by
Alexis Kingsbury
Updated over a week ago
How do I view the invitation and reminder emails that were sent?
You can easily review all of the emails that were sent to a participant, including the link they need to use to (e.g.) submit feedback
Written by
Paddy Mann
Updated over a week ago
How can I make sure invitations have been received?
Written by
Alexis Kingsbury
Updated over a week ago
Can I resend an invitation to provide feedback?
Written by
Alexis Kingsbury
Updated over a week ago
How do I support participants who do not have an email address?
Written by
Alexis Kingsbury
Updated over a week ago
What happens if I enter the wrong email address when sending invitations?
Written by
Alexis Kingsbury
Updated over a week ago
Can I set a deadline for people providing feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Can I see the links that participants need to use to provide feedback?
Written by
Alexis Kingsbury
Updated over a week ago
How do I update relationships of people providing feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Can I use the same email address for multiple people?
Written by
Alexis Kingsbury
Updated over a week ago
Can I delete an employee assessment from a project?
Written by
Alexis Kingsbury
Updated this week
Can I collect responses offline using pen and paper?
Written by
Alexis Kingsbury
Updated over a week ago
Why aren't participants receiving emails?
Written by
Alexis Kingsbury
Updated over a week ago
How will respondents know whether they have submitted feedback successfully?
Written by
Alexis Kingsbury
Updated over a week ago
How to delete a response to an assessment
Written by
Alexis Kingsbury
Updated over a week ago
How can I send reminders?
It's easy to remind your participants to choose their feedback providers, approve feedback providers, or submit feedback
Written by
Alexis Kingsbury
Updated over a week ago
How do I send an individual reminder?
Written by
Paddy Mann
Updated over a week ago
How do I update participant information (e.g. email address)?
Written by
Alexis Kingsbury
Updated over a week ago
How can I delete an invitation to provide feedback?
Written by
Alexis Kingsbury
Updated over a week ago
How do I add more feedback providers to someone who is already being assessed?
Written by
Alexis Kingsbury
Updated over a week ago
How do I add more participants?
Written by
Alexis Kingsbury
Updated over a week ago
Can I change individual responses (e.g. fix typos, remove overly negative language etc.)?
Written by
Alexis Kingsbury
Updated over a week ago
Can employees trigger their own 360 assessments? (self-service)
Written by
Paddy Mann
Updated over a week ago
Who are emails to participants sent from?
Written by
Paddy Mann
Updated over a week ago
How collecting feedback after sharing a feedback report can affect anonymity
Written by
Paddy Mann
Updated over a week ago
How do I close an assessment?
You will need to close an assessment to prevent further responses and enable report sharing
Written by
Paddy Mann
Updated over a week ago
How do I reopen an assessment?
You will need to reopen a closed assessment in order to collect more feedback
Written by
Paddy Mann
Updated over a week ago
Can we reuse the same email address for a different participant?
Written by
Paddy Mann
Updated over a week ago
Can the person being assessed update their list of feedback providers?
Written by
Paddy Mann
Updated over a week ago
How do we fix it if someone gives feedback about the wrong person?
Written by
Paddy Mann
Updated over a week ago
What's the best number of rating scale options?
Should you have a 1 to 5 point scale? Or 1 to 6? Or 1 to 10? ...
Written by
Paddy Mann
Updated over a week ago
How can I identify people who have received too many requests for feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Viewing and sharing results
How are the top 5 strengths and areas to improve calculated?
Written by
Alexis Kingsbury
Updated over a week ago
How to share the individual 360 feedback reports
Written by
Alexis Kingsbury
Updated over a week ago
How do I export my 360 group results into a PowerPoint or Word file?
Written by
Alexis Kingsbury
Updated over a week ago
How to view individual responses to the 360 feedback assessment
Written by
Alexis Kingsbury
Updated over a week ago
What do the small, medium and large areas for improvement represent?
Written by
Alexis Kingsbury
Updated over a week ago
Is sharing individual 360 reports via the 'Share reports' button safe?
Written by
Alexis Kingsbury
Updated over a week ago
How to filter the group results
Written by
Alexis Kingsbury
Updated over a week ago
Can I add multiple choice questions that can be used to filter group results?
Written by
Alexis Kingsbury
Updated over a week ago
Can I compare the results of this 360 to the previous one?
Written by
Alexis Kingsbury
Updated over a week ago
Why isn't there an 'overall' score in the individual report?
Written by
Alexis Kingsbury
Updated over a week ago
How can I prioritize which employees need the most support?
Written by
Alexis Kingsbury
Updated over a week ago
Why are some role groups (eg. Direct reports) not showing on the individual reports?
Written by
Ryan Dowdy
Updated over a week ago
How to see how many people from each group have provided feedback
Written by
Ryan Dowdy
Updated over a week ago
Can I use different report designs for different people?
Written by
Alexis Kingsbury
Updated over a week ago
Can we benchmark our results against industry norms?
Written by
Alexis Kingsbury
Updated over a week ago
How can I calculate and compare average scores (or 'norms')?
Using some advanced Excel skills and our special export, you can compare employees in a particular group to the average scores of others
Written by
Alexis Kingsbury
Updated over a week ago
Can we use the results for our performance appraisals?
Written by
Alexis Kingsbury
Updated over a week ago
Can we group together the results into more general areas/competencies?
Written by
Alexis Kingsbury
Updated over a week ago
How should the strengths be used?
Written by
Alexis Kingsbury
Updated over a week ago
Can I export the 360 feedback data to Excel?
Written by
Alexis Kingsbury
Updated over a week ago
How should I use the line graphs in the group results?
Written by
Joey Bracken
Updated over a week ago
Should I include the spidergraph in our individual feedback report?
Written by
Paddy Mann
Updated over a week ago
How to use group results to perform a Training Needs Analysis (TNA)
Written by
Alexis Kingsbury
Updated over a week ago
How do n/a answers appear in the feedback reports?
Written by
Paddy Mann
Updated over a week ago
How to download all of the feedback reports for your project
Written by
Paddy Mann
Updated over a week ago
Can we remove our administrator access to the individual feedback responses?
Written by
Paddy Mann
Updated over a week ago
Can we use demographic data to filter the group results? (e.g. by location or job role)
Written by
Paddy Mann
Updated over a week ago
How can I see which feedback reports have been shared and downloaded?
Written by
Paddy Mann
Updated over a week ago
How to customize your report look and feel
Written by
Paddy Mann
Updated over a week ago
How do I activate the new feedback reports?
Written by
Paddy Mann
Updated over a week ago
Which languages are supported?
Written by
Paddy Mann
Updated over a week ago
Managing projects and organizations
How do I create a new organization in Spidergap?
Written by
Paddy Mann
Updated over a week ago
How do I change the organization name?
Written by
Paddy Mann
Updated over a week ago
How do I change the name of my project?
You can update the name of your project in the project settings
Written by
Alexis Kingsbury
Updated over a week ago
How do I copy an existing project?
Written by
Alexis Kingsbury
Updated over a week ago
Can I copy a project template to another organization?
Take these steps to transfer a copy of a project from one organization to another.
Written by
Alexis Kingsbury
Updated over a week ago
How do I give colleagues access?
You can give colleagues access to your organization or project to help you manage projects and billing
Written by
Alexis Kingsbury
Updated over a week ago
How do I get access to a colleague's Spidergap account? (e.g. because they have left the company)
Written by
Alexis Kingsbury
Updated over a week ago
How to delete an organization
Written by
Paddy Mann
Updated over a week ago
How do I delete a project?
Written by
Alexis Kingsbury
Updated over a week ago
Can we have additional free assessments?
Written by
Paddy Mann
Updated this week
Your account
I'm having trouble logging in, how do I reset my password?
Written by
Alexis Kingsbury
Updated over a week ago
Further FAQs
Does Spidergap provide an administration / bureau service?
Written by
Alexis Kingsbury
Updated over a week ago
Why are you called Spidergap?
Written by
Paddy Mann
Updated over a week ago