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Using Spidergap: FAQs
Using Spidergap: FAQs
Answers to all the common questions we get about using Spidergap. Confused by something? Start here!
+2
117 articles in this collection
Written by
Paddy Mann,
Alexis Kingsbury,
Joey Bracken
and 2 others
How to customize your 360° Feedback questionnaire, emails and report (video)
Written by
Paddy Mann
Updated over a week ago
How to collect 360 Feedback (video)
Written by
Alexis Kingsbury
Updated over a week ago
How to view and share 360 Feedback results (video)
Written by
Alexis Kingsbury
Updated over a week ago
How the feedback impact survey works
Written by
Paddy Mann
Updated over a week ago
Design & setup
What are the options for customization of the questionnaire and reports?
Written by
Alexis Kingsbury
Updated over a week ago
How to get consent to use the feedback data
Written by
Alexis Kingsbury
Updated over a week ago
How to create a Privacy Policy for your 360° Feedback project
Written by
Alexis Kingsbury
Updated over a week ago
Can we brand our questionnaire / report?
Written by
Paddy Mann
Updated over a week ago
Can I print a copy of the questionnaire?
Written by
Alexis Kingsbury
Updated over a week ago
How to add your logo
Written by
Paddy Mann
Updated over a week ago
How to edit the rating scale
Written by
Paddy Mann
Updated over a week ago
How to display the rating scale in the feedback questionnaire
Written by
Paddy Mann
Updated over a week ago
How do I include an N/A option in the rating scale?
Written by
Paddy Mann
Updated over a week ago
How to update your project to use the new questionnaire (released in Feb 2019)
Written by
Paddy Mann
Updated over a week ago
How to use merge tags in your feedback questionnaire
Written by
Paddy Mann
Updated over a week ago
How to change the relationship groups (e.g. direct reports)
Our feedback reports let you compare the feedback given by different groups
Written by
Paddy Mann
Updated over a week ago
Can I just get feedback on current performance?
Written by
Paddy Mann
Updated over a week ago
How to add or remove the desired performance rating scale
Written by
Paddy Mann
Updated over a week ago
What do the error messages mean when I’m editing the details of a participant?
Written by
Joey Bracken
Updated over a week ago
How do I edit reminders and other email templates?
Written by
Paddy Mann
Updated over a week ago
How do I format the text in my email templates?
Written by
Julia Cresswell
Updated over a week ago
Can I set up an assessment in my language?
Written by
Paddy Mann
Updated over a week ago
Can I set the 'desired performance' as an administrator?
Written by
Paddy Mann
Updated over a week ago
Can I use different questionnaires for different types of feedback provider?
Written by
Paddy Mann
Updated over a week ago
Can we use more than one rating scale in the same feedback questionnaire?
Written by
Paddy Mann
Updated over a week ago
Can we ask feedback providers to rate the importance of each behavior?
Written by
Paddy Mann
Updated over a week ago
Can we include all the people being assessed in a single questionnaire?
Some feedback tools allow you to rate multiple people at once, in a matrix format. Find out how we do it
Written by
Paddy Mann
Updated over a week ago
Do you have a question bank?
We sometimes get asked if there's a question bank available to choose questions from for your feedback questionnaire
Written by
Paddy Mann
Updated over a week ago
Has your questionnaire template been validated?
Written by
Paddy Mann
Updated over a week ago
How to customize which sections are included in the 360 Feedback report
Written by
Paddy Mann
Updated over a week ago
Can we white label Spidergap?
Written by
Alexis Kingsbury
Updated over a week ago
How does the reply-to address work?
Written by
Paddy Mann
Updated over a week ago
How to protect the anonymity of feedback providers
Written by
Paddy Mann
Updated over a week ago
How to use merge tags
Written by
Paddy Mann
Updated over a week ago
How to update HTML content on the language settings page
Written by
Paddy Mann
Updated over a week ago
Collect feedback
How quickly can I send out invitations to collect 360 feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Who can identify feedback providers for the person being assessed?
Written by
Alexis Kingsbury
Updated over a week ago
Can I get the people being assessed to identify their own feedback providers?
Written by
Alexis Kingsbury
Updated over a week ago
Can I identify feedback providers for the people being assessed myself?
Written by
Alexis Kingsbury
Updated over a week ago
Can I get someone to approve the feedback providers after an employee has selected them?
Written by
Alexis Kingsbury
Updated over a week ago
What is an approver?
Written by
Alexis Kingsbury
Updated over a week ago
Can I ask feedback providers to choose their relationship to the person being assessed?
Written by
Ryan Messner
Updated over a week ago
Can I upload participant details using an Excel file?
Written by
Alexis Kingsbury
Updated over a week ago
Can I use Google Spreadsheets to upload participant data?
Written by
Alexis Kingsbury
Updated over a week ago
How do I view the invitation and reminder emails that were sent?
You can easily review all of the emails that were sent to a participant, including the link they need to use to (e.g.) submit feedback
Written by
Paddy Mann
Updated over a week ago
How can I make sure invitations have been received?
Written by
Alexis Kingsbury
Updated over a week ago
Can I resend an invitation to provide feedback?
Written by
Alexis Kingsbury
Updated over a week ago
How do I support participants who do not have an email address?
Written by
Alexis Kingsbury
Updated over a week ago
What happens if I enter the wrong email address when sending invitations?
Written by
Alexis Kingsbury
Updated over a week ago
Can I set a deadline for people providing feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Can I see the links that participants need to use to provide feedback?
Written by
Alexis Kingsbury
Updated over a week ago
How do I update relationships of people providing feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Can I use the same email address for multiple people?
Written by
Alexis Kingsbury
Updated over a week ago
Can I delete an employee assessment from a project?
Written by
Alexis Kingsbury
Updated over a week ago
Can participants edit their feedback after submitting it?
Written by
Alexis Kingsbury
Updated over a week ago
Can I collect responses offline using pen and paper?
Written by
Alexis Kingsbury
Updated over a week ago
Why aren't participants receiving emails?
Written by
Alexis Kingsbury
Updated over a week ago
How will respondents know whether they have submitted feedback successfully?
Written by
Alexis Kingsbury
Updated over a week ago
How to delete a response to an assessment
Written by
Alexis Kingsbury
Updated over a week ago
How can I send reminders?
It's easy to remind your participants to choose their feedback providers, approve feedback providers, or submit feedback
Written by
Alexis Kingsbury
Updated over a week ago
How do I send an individual reminder?
Written by
Paddy Mann
Updated over a week ago
How do I update participant information (e.g. email address)?
Written by
Alexis Kingsbury
Updated over a week ago
How can I delete an invitation to provide feedback?
Written by
Alexis Kingsbury
Updated over a week ago
How do I add more feedback providers to someone who is already being assessed?
Written by
Alexis Kingsbury
Updated over a week ago
How do I add more participants?
Written by
Alexis Kingsbury
Updated over a week ago
Can I change individual responses (e.g. fix typos, remove overly negative language etc.)?
Written by
Alexis Kingsbury
Updated over a week ago
Can employees trigger their own 360 assessments? (self-service)
Written by
Paddy Mann
Updated over a week ago
Who are emails to participants sent from?
Written by
Paddy Mann
Updated over a week ago
How collecting feedback after sharing a feedback report can affect anonymity
Written by
Paddy Mann
Updated over a week ago
How do I close an assessment?
You will need to close an assessment to prevent further responses and enable report sharing
Written by
Paddy Mann
Updated over a week ago
How do I reopen an assessment?
You will need to reopen a closed assessment in order to collect more feedback
Written by
Paddy Mann
Updated over a week ago
Can we reuse the same email address for a different participant?
Written by
Paddy Mann
Updated over a week ago
Can the person being assessed update their list of feedback providers?
Written by
Paddy Mann
Updated over a week ago
How do we fix it if someone gives feedback about the wrong person?
Written by
Paddy Mann
Updated over a week ago
What's the best number of rating scale options?
Should you have a 1 to 5 point scale? Or 1 to 6? Or 1 to 10? ...
Written by
Paddy Mann
Updated over a week ago
How can I identify people who have received too many requests for feedback?
Written by
Alexis Kingsbury
Updated over a week ago
Viewing and sharing results
How are the top 5 strengths and areas to improve calculated?
Written by
Alexis Kingsbury
Updated over a week ago
How to share the individual 360 feedback reports
Written by
Alexis Kingsbury
Updated over a week ago
How do I export my 360 group results into a PowerPoint or Word file?
Written by
Alexis Kingsbury
Updated over a week ago
How to view individual responses to the 360 feedback assessment
Written by
Alexis Kingsbury
Updated over a week ago
What do the small, medium and large areas for improvement represent?
Written by
Alexis Kingsbury
Updated over a week ago
Is sharing individual 360 reports via the 'Share reports' button safe?
Written by
Alexis Kingsbury
Updated over a week ago
How to filter the group results
Written by
Alexis Kingsbury
Updated over a week ago
Can I add multiple choice questions that can be used to filter group results?
Written by
Alexis Kingsbury
Updated over a week ago
Can I compare the results of this 360 to the previous one?
Written by
Alexis Kingsbury
Updated over a week ago
Why isn't there an 'overall' score in the individual report?
Written by
Alexis Kingsbury
Updated over a week ago
How can I prioritize which employees need the most support?
Written by
Alexis Kingsbury
Updated over a week ago
Can I use different report designs for different people?
Written by
Alexis Kingsbury
Updated over a week ago
Can we benchmark our results against industry norms?
Written by
Alexis Kingsbury
Updated over a week ago
How can I calculate and compare average scores (or 'norms')?
Using some advanced Excel skills and our special export, you can compare employees in a particular group to the average scores of others
Written by
Alexis Kingsbury
Updated over a week ago
Can we use the results for our performance appraisals?
Written by
Alexis Kingsbury
Updated over a week ago
Can we group together the results into more general areas/competencies?
Written by
Alexis Kingsbury
Updated over a week ago
How should the strengths be used?
Written by
Alexis Kingsbury
Updated over a week ago
Can I export the 360 feedback data to Excel?
Written by
Alexis Kingsbury
Updated over a week ago
How should I use the line graphs in the group results?
Written by
Joey Bracken
Updated over a week ago
Should I include the spidergraph in our individual feedback report?
Written by
Paddy Mann
Updated over a week ago
How to use group results to perform a Training Needs Analysis (TNA)
Written by
Alexis Kingsbury
Updated over a week ago
How do n/a answers appear in the feedback reports?
Written by
Paddy Mann
Updated over a week ago
Can we remove our administrator access to the individual feedback responses?
Written by
Paddy Mann
Updated over a week ago
Can we use demographic data to filter the group results? (e.g. by location or job role)
Written by
Paddy Mann
Updated over a week ago
How can I see which feedback reports have been shared and downloaded?
Written by
Paddy Mann
Updated over a week ago
How to customize your report look and feel
Written by
Paddy Mann
Updated over a week ago
How do I activate the new feedback reports?
Written by
Paddy Mann
Updated over a week ago
Which languages are supported?
Written by
Paddy Mann
Updated over a week ago
Managing projects and organizations
How do I create a new organization in Spidergap?
Written by
Paddy Mann
Updated over a week ago
How do I change the organization name?
Written by
Paddy Mann
Updated over a week ago
How do I change the name of my project?
You can update the name of your project in the project settings
Written by
Alexis Kingsbury
Updated over a week ago
How do I copy an existing project?
Written by
Alexis Kingsbury
Updated over a week ago
Can I copy a project template to another organization?
Take these steps to transfer a copy of a project from one organization to another.
Written by
Alexis Kingsbury
Updated over a week ago
How do I give colleagues access?
You can give colleagues access to your organization or project to help you manage projects and billing
Written by
Alexis Kingsbury
Updated over a week ago
How do I get access to a colleague's Spidergap account? (e.g. because they have left the company)
Written by
Alexis Kingsbury
Updated over a week ago
How to delete an organization
Written by
Paddy Mann
Updated over a week ago
How do I delete a project?
Written by
Alexis Kingsbury
Updated over a week ago
Can we have additional free credits?
Written by
Paddy Mann
Updated over a week ago
Your account
I'm having trouble logging in, how do I reset my password?
Written by
Alexis Kingsbury
Updated over a week ago
Further FAQs
Does Spidergap provide an administration / bureau service?
Written by
Alexis Kingsbury
Updated over a week ago
Why are you called Spidergap?
Written by
Paddy Mann
Updated over a week ago