Using Spidergap: FAQs

Answers to all the common questions we get about using Spidergap. Confused by something? Start here!

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114 articles in this collection
Written by Alexis Kingsbury, Paddy Mann, and Joey Bracken
Design & setup

What are the options for customization of the questionnaire and reports?

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Written by Alexis Kingsbury
Updated over a week ago

How to get consent to use the feedback data

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Written by Alexis Kingsbury
Updated over a week ago

How to create a Privacy Policy for your 360° Feedback project

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Written by Alexis Kingsbury
Updated over a week ago

Can we brand our questionnaire / report?

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Written by Paddy Mann
Updated over a week ago

Can I print a copy of the questionnaire?

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Written by Alexis Kingsbury
Updated over a week ago

How to add your logo

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Written by Paddy Mann
Updated over a week ago

How to edit the rating scale

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Written by Paddy Mann
Updated over a week ago

How to display the rating scale in the feedback questionnaire

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Written by Paddy Mann
Updated over a week ago

How do I include an N/A option in the rating scale?

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Written by Paddy Mann
Updated over a week ago

How to change the relationship groups (e.g. direct reports)

Our feedback reports let you compare the feedback given by different groups.
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Written by Paddy Mann
Updated over a week ago

How to change which respondent groups are shown in the feedback report

You can customize which respondent groups (e.g. self-assessment, direct reports, etc.) are shown in your feedback reports
Paddy Mann avatar
Written by Paddy Mann
Updated over a week ago

Can I just get feedback on current performance?

We generally recommend comparing current against desired performance - find out why and how to customize this
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Written by Paddy Mann
Updated over a week ago

What do the error messages mean when I’m editing the details of a participant?

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Written by Joey Bracken
Updated over a week ago

How do I edit reminders and other email templates?

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Written by Paddy Mann
Updated over a week ago

Can I set up an assessment in my language?

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Written by Paddy Mann
Updated over a week ago

Can I set the 'desired performance' as an administrator?

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Written by Paddy Mann
Updated over a week ago

Can I use different questionnaires for different types of feedback provider?

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Written by Paddy Mann
Updated over a week ago

Is feedback anonymous?

Find out how we support anonymity / confidentiality in our feedback reports
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Written by Paddy Mann
Updated over a week ago

Can we use more than one rating scale in the same feedback questionnaire?

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Written by Paddy Mann
Updated over a week ago

Can we ask feedback providers to rate the importance of each behavior?

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Written by Paddy Mann
Updated over a week ago

Can we include all the people being assessed in a single questionnaire?

Some feedback tools allow you to rate multiple people at once, in a matrix format. Find out how we do it
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Written by Paddy Mann
Updated over a week ago

Can I show the names of feedback providers in the report?

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Written by Paddy Mann
Updated over a week ago

Do you have a question bank?

We sometimes get asked if there's a question bank available to choose questions from for your feedback questionnaire
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Written by Paddy Mann
Updated over a week ago

Has your questionnaire template been validated?

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Written by Paddy Mann
Updated over a week ago

How to customize which sections are included in the 360 Feedback report

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Written by Paddy Mann
Updated over a week ago

Can we white label Spidergap?

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Written by Alexis Kingsbury
Updated over a week ago

How does the reply-to address work?

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Written by Paddy Mann
Updated over a week ago
Collect feedback

How quickly can I send out invitations to collect 360 feedback?

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Written by Alexis Kingsbury
Updated over a week ago

Who can identify feedback providers for the person being assessed?

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Written by Alexis Kingsbury
Updated over a week ago

Can I get the people being assessed to identify their own feedback providers?

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Written by Alexis Kingsbury
Updated over a week ago

Can I identify feedback providers for the people being assessed myself?

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Written by Alexis Kingsbury
Updated over a week ago

Can I get someone to approve the feedback providers after an employee has selected them?

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Written by Alexis Kingsbury
Updated over a week ago

What is an approver?

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Written by Alexis Kingsbury
Updated over a week ago

Can I upload participant details using an Excel file?

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Written by Alexis Kingsbury
Updated over a week ago

Can I use Google Spreadsheets to upload participant data?

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Written by Alexis Kingsbury
Updated over a week ago

How do I view the invitation and reminder emails that were sent?

You can easily review all of the emails that were sent to a participant, including the link they need to use to (e.g.) submit feedback
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Written by Paddy Mann
Updated over a week ago

How can I make sure invitations have been received?

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Written by Alexis Kingsbury
Updated over a week ago

Can I resend an invitation to provide feedback?

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Written by Alexis Kingsbury
Updated over a week ago

How do I support participants who do not have an email address?

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Written by Alexis Kingsbury
Updated over a week ago

What happens if I enter the wrong email address when sending invitations?

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Written by Alexis Kingsbury
Updated over a week ago

Can I set a deadline for people providing feedback?

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Written by Alexis Kingsbury
Updated over a week ago

Can I see the links that participants need to use to provide feedback?

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Written by Alexis Kingsbury
Updated over a week ago

How do I update relationships of people providing feedback?

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Written by Alexis Kingsbury
Updated over a week ago

Can I use the same email address for multiple people?

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Written by Alexis Kingsbury
Updated over a week ago

Can I delete an employee assessment from a project?

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Written by Alexis Kingsbury
Updated over a week ago

Can participants edit their feedback after submitting it?

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Written by Alexis Kingsbury
Updated over a week ago

Can respondents 'save' their progress and return to finish the assessment later?

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Written by Paddy Mann
Updated over a week ago

Can I collect responses offline using pen and paper?

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Written by Alexis Kingsbury
Updated over a week ago

Why aren't participants receiving emails?

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Written by Alexis Kingsbury
Updated over a week ago

How will respondents know whether they have submitted feedback successfully?

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Written by Alexis Kingsbury
Updated over a week ago

How to delete a response to an assessment

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Written by Alexis Kingsbury
Updated over a week ago

How can I send reminders?

It's easy to remind your participants to choose their feedback providers, approve feedback providers, or submit feedback
Alexis Kingsbury avatar
Written by Alexis Kingsbury
Updated over a week ago

How do I send an individual reminder?

Paddy Mann avatar
Written by Paddy Mann
Updated over a week ago

How do I update participant information (e.g. email address)?

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Written by Alexis Kingsbury
Updated over a week ago

How can I delete an invitation to provide feedback?

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Written by Alexis Kingsbury
Updated over a week ago

How do I add more respondents to someone who is already being assessed?

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Written by Alexis Kingsbury
Updated over a week ago

How do I add more participants?

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Written by Alexis Kingsbury
Updated over a week ago

Can I change individual responses (e.g. fix typos, remove overly negative language etc.)?

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Written by Alexis Kingsbury
Updated over a week ago

Can employees trigger their own 360 assessments? (self-service)

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Written by Paddy Mann
Updated over a week ago

Who are emails to participants sent from?

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Written by Paddy Mann
Updated over a week ago

How collecting feedback after sharing a feedback report can affect anonymity

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Written by Paddy Mann
Updated over a week ago

How do I close an assessment?

You will need to close an assessment to prevent further responses and enable report sharing
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Written by Paddy Mann
Updated over a week ago

How do I reopen an assessment?

You will need to reopen a closed assessment in order to collect more feedback
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Written by Paddy Mann
Updated over a week ago

Can we reuse the same email address for a different participant?

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Written by Paddy Mann
Updated over a week ago

Can the person being assessed update their list of feedback providers?

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Written by Paddy Mann
Updated over a week ago

How do we fix it if someone gives feedback about the wrong person?

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Written by Paddy Mann
Updated over a week ago

What's the best number of rating scale options?

Should you have a 1 to 5 point scale? Or 1 to 6? Or 1 to 10? ...
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Written by Paddy Mann
Updated over a week ago
Viewing and sharing results

How are the top 5 strengths and areas to improve calculated?

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Written by Alexis Kingsbury
Updated over a week ago

How to share the individual 360 feedback reports

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Written by Alexis Kingsbury
Updated over a week ago

How to change the way respondent groups (e.g. direct reports) are shown in the feedback report

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Written by Alexis Kingsbury
Updated over a week ago

How do I export my 360 group results into a PowerPoint or Word file?

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Written by Alexis Kingsbury
Updated over a week ago

How to view individual responses to the 360 feedback assessment

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Written by Alexis Kingsbury
Updated over a week ago

What do the small, medium and large areas for improvement represent?

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Written by Alexis Kingsbury
Updated over a week ago

Is sharing individual 360 reports via the 'Share reports' button safe?

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Written by Alexis Kingsbury
Updated over a week ago

How to filter the group results

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Written by Alexis Kingsbury
Updated over a week ago

Can I add multiple choice questions that can be used to filter group results?

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Written by Alexis Kingsbury
Updated over a week ago

Can I compare the results of this 360 to the previous one?

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Written by Alexis Kingsbury
Updated over a week ago

Why isn't there an 'overall' score in the individual report?

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Written by Alexis Kingsbury
Updated over a week ago

How can I prioritize which employees need the most support?

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Written by Alexis Kingsbury
Updated over a week ago

Can I use different report designs for different people?

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Written by Alexis Kingsbury
Updated over a week ago

Can we benchmark our results against industry norms?

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Written by Alexis Kingsbury
Updated over a week ago

Can we use the results for our performance appraisals?

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Written by Alexis Kingsbury
Updated over a week ago

Can we group together the results into more general areas/competencies?

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Written by Alexis Kingsbury
Updated over a week ago

How should the strengths be used?

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Written by Alexis Kingsbury
Updated over a week ago

Can I export the 360 feedback data to Excel?

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Written by Alexis Kingsbury
Updated over a week ago

How should I use the line graphs in the group results?

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Written by Joey Bracken
Updated over a week ago

Should I include the spidergraph in our individual feedback report?

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Written by Paddy Mann
Updated over a week ago

How to use group results to perform a Training Needs Analysis (TNA)

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Written by Alexis Kingsbury
Updated over a week ago

How do n/a answers appear in the feedback reports?

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Written by Paddy Mann
Updated over a week ago

How to download all of the feedback reports for your project

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Written by Paddy Mann
Updated over a week ago

Can we remove our administrator access to the individual feedback responses?

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Written by Paddy Mann
Updated over a week ago

Can we use demographic data to filter the group results? (e.g. by location or job role)

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Written by Paddy Mann
Updated over a week ago

How can I see which feedback reports have been shared and downloaded?

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Written by Paddy Mann
Updated over a week ago

How do I set a minimum number of responses?

You can set a minimum number to protect anonymity when comparing groups of feedback providers
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Written by Paddy Mann
Updated over a week ago

How to customize your report look and feel

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Written by Paddy Mann
Updated over a week ago

How do I activate the new feedback reports?

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Written by Paddy Mann
Updated over a week ago

Which languages are supported?

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Written by Paddy Mann
Updated over a week ago