How to whitelist emails sent from Spidergap

Simple instructions to share with your IT team

Paddy Mann avatar
Written by Paddy Mann
Updated over a week ago

When sending a large volume of emails requesting 360 feedback, there's a risk that these emails will look suspicious and be blocked.

To avoid problems proactively, and to tackle any delivery issues you've had, we recommend whitelisting our servers.

Whitelisting is a straightforward process for your IT team, so it's probably easiest to forward this page to them.

Emails sent from the Spidergap app

Currently all emails to participants are sent from the following IP:

All emails will be sent from the email address or an email address with the domain The sender name and reply-to field may use the name and email address of the Spidergap account holder.

These emails include, for example, invitations to provide feedback, reminders to do so, and so on.

Emails sent from our support team

We send emails from our support team using a separate system. Your IT team should also whitelist all emails from and to ensure these are not blocked.

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