When sending a large volume of emails requesting 360 feedback, there's a risk that these emails will look suspicious and be blocked.
To avoid problems proactively, and to tackle any delivery issues you've had, we recommend whitelisting our servers.
Whitelisting is a straightforward process for your IT team, so it's probably easiest to forward this page to them.
Emails sent from the Spidergap app
Currently all emails to participants are sent from the following IP: 126.96.36.199
All emails will be sent from the email address email@example.com or an email address with the domain @track.spidergap.com. The sender name and reply-to field may use the name and email address of the Spidergap account holder.
These emails include, for example, invitations to provide feedback, reminders to do so, and so on.
Emails sent from our support team
We send emails from our support team using a separate system. Your IT team should also whitelist all emails from @spidergap.com and @mail.intercom.io to ensure these are not blocked.