Help Center
Go to www.spidergap.com
Getting started
Introduction to Spidergap
Account Setup
Pricing & Billing
Admin Management
Inviting and Managing Users
User Notifications
Account Setup
Projects
Creating and Managing Projects
Project Templates
Deleting Projects
Best Practices
Email Templates
Assessments
Designing Assessments
Assessment Customization
Conducting Assessments
Participants
Adding and Importing Participants
Managing Participant Details
Participant Status and Progress
Feedback Collection
Sending Assessment Invitations
Reminder Emails
Choosing Feedback Providers
Submitting Feedback
Reporting and Analysis
Generating Reports
Customizing Reports
Analyzing and Interpreting Results
Sharing Reports
Using Feedback for Development
Coaching and Development Planning
Performance Management
Succession Planning
Integrations
API and Webhooks
HR System Integration and Data Export
Security and Privacy
Data Security
Privacy
Troubleshooting and Support
Troubleshooting: Emails
Partner information
Partner Benefits
Support
Getting Support
Additional Services
Billing and Pricing
Questionnaire
Customizing Questionnaire
Product updates
Hello. How can we help you?
Getting started
Overview, account setup, pricing & billing info for new users to easily navigate & understand the Spidergap platform.
Admin Management
Invite, remove, assign roles, manage permissions, configure notifications to keep users informed of events on the platform.
Projects
Guidance on creating, managing & organizing projects in Spidergap. Use templates for efficient setup, and manage project lifecycle.
Assessments
Design, customize and manage assessments in Spidergap with questionnaires, tailored email messages, and effective use of templates.
Participants
Add, import & manage participants in Spidergap, handle relationships, and monitor progress throughout the assessment process.
Feedback Collection
Collecting feedback, sending invitations, managing reminders, and self-assessment in Spidergap, including closing assessments.
Reporting and Analysis
Generate various reports in Spidergap, including individual feedback, group, and comparison. Customize appearance, content, and interpret results.
Using Feedback for Development
Support coaching, drive performance, and plan future leadership succession.
Security and Privacy
Spidergap's ISO 27001 certification, data protection measures, GDPR and CCPA compliance, password security, and more.
Troubleshooting and Support
Spidergap troubleshooting, FAQs, and how to contact support for further assistance with common issues.