In Spidergap, you can customize the end-to-end 360° Feedback process for your participants.

This includes customizing the content in the:

  • Questionnaire
  • Email template
  • Report

When updating this content, you can use something called merge tags. A merge tag acts as a placeholder. 

For example [Name Of Person Being Assessed] acts as a placeholder for the actual name of the person being assessed! You can see this in these two images:

Different parts of the site have different merge tags available. The rest of this article will explain where you can use merge tags, and which merge tags are available.

Using merge tags in the questionnaire

You can use merge tags in the questionnaire title and help content, and in the section titles and question text.

The following merge tags are available:

  • [Name Of Person Being Assessed]
  • [First Name Of Person Being Assessed]
  • [Email Address Of Person Being Assessed]
  • [Name Of Person Giving Feedback]
  • [First Name Of Person Giving Feedback]
  • [Email Address Of Person Giving Feedback]
  • [Role Of Person Giving Feedback]


Using merge tags in email templates

You can choose and select a merge tag when updating an email template:


Using merge tags in reports

You can customize the content in your reports on your project's Settings > Language page.

The following merge tags can be used throughout the report:

  • [Name Of Person Being Assessed]
  • [First Name Of Person Being Assessed]
  • [Email Address Of Person Being Assessed]
  • [NumberOfRatingQuestions]
  • [ScaleMax]
  • [NumberOfSections]
  • [NumberOfSectionsInAppendix]

These merge tags can be used in the report cover contents (as shown below):

  • [SectionTitle]
  • [PageRange]

This merge tag can be used in the roles table (as shown below):

  • [NumberOfResponses]

This merge tag can be used in the summary of top areas (as shown below):

  • [NumberOfAreas]

If your questionnaire compares current and desired performance, then you can also use these merge tags to describe how desired improvement is calculated:

  • [MinGapForSmall]
  • [MaxGapForSmall]
  • [MinGapForMedium]
  • [MaxGapForMedium]
  • [MinGapForLarge]
  • [MaxGapForLarge]

For example: "The desired improvement is then calculated as the difference between your current performance and the maximum possible score for each area. An average gap of [MinGapForSmall] to [MaxGapForSmall] is considered small, a gap of [MinGapForMedium] to [MaxGapForMedium] is considered medium, and a gap larger than [MinGapForLarge] is considered large."

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