How do I include an N/A option in the rating scale?

We recommend including an N/A ("not applicable") option in your rating scale. This lets feedback providers indicate that they don't feel they are able to answer a question fairly.

To add this:

1. Open your project
2. Click Design on the left-hand side
3. Click Edit questionnaire
4. Click Edit rating scale in the orange menu on the left (see image below)
5. Click Edit scale
6. Click Add N/A
7. You can optionally choose to give the N/A option a longer name e.g. 'Not observed' or 'I don't know'.
8. When done, click to save the changes