Your Billing page gives you a clear view of your plan, license usage, and upcoming charges. Here’s a breakdown of what each section means.
Plan type and renewal
At the top of your Billing page, you’ll see:
- Your current plan (e.g., Starter)
- Your renewal date
Your plan renews automatically unless cancelled.
Note: Want to change your plan or add more licenses? Use the Upgrade Plan or Add Licenses buttons.
License overview
This section breaks down how your licenses are being used:
- Paid: Total number you’ve purchased that have not expired
- In use: Licenses currently assigned to users
- Available: Licenses you’ve paid for that haven’t been assigned yet
Licenses are automatically assigned when you start collecting feedback for a new person. If you run out of available licenses, new licenses will be added automatically and billed on your next invoice.
Note: Licenses are valid for 12 months from the date they’re first used and then they will automatically expire.
Next billing date
You’ll see your next billing date under Invoices and Payments. This shows when your:
- Base plan will renew (e.g., annually)
- License usage will be invoiced (if applicable)
Even if you haven’t used any new licenses, this date helps you track when your base plan will be billed next.
Payment method
Here, you’ll see your active payment method—typically:
- Credit card (automated, recommended)
- Bank transfer (manual)
Tip: We suggest adding a credit card to reduce admin and avoid missed payments. Use the Add Credit Card button to securely save your card details.
Transaction history
You can view and download all past invoices from your Transaction History. This section shows:
- The type of charge (e.g., plan renewal or additional licenses)
- Quantity and cost
- A link to download each invoice