Contact Spidergap Support

We offer world-class customer support via email and in-app messenger

The best way to contact the team is by email or using the in-app messenger:

  • Email support: Email us at We'll always respond within 24 hours (Monday to Friday, excluding Christmas day), and normally much quicker

  • In-app messenger: You can contact us using the in-app messenger from any page on the site (including this one!). Just click on the speech bubble in the bottom-right of your screen. If we don't respond immediately, you'll receive our response by email.

We don't provide phone support for support queries (find out why) - instead you should contact us using email ( or the in-app messenger.