How to avoid the most common mistakes when running a 360° Feedback project

360° Feedback is a great tool for supporting the development of employees and leaders.

However, we sometimes see one or more issues with the rollout of 360° Feedback disrupting the entire process. This leads to wasted effort, disengaged employees and frustrated leaders.

This guide will walk you through the 5 key stages for a successful 360° Feedback rollout and how to avoid the most common mistakes.

The 5 key stages for a successful 360 rollout

The 5 key stages for a successful 360° Feedback project are:

It looks easy, but we see common mistakes made at each stage. 

Fortunately, we’re here to help!

Common mistakes at each of the 5 stages, and how to overcome them

For each of the 5 stages, we’ve identified the common mistakes and how to overcome them. You’ll also find useful resources to help you along the way.

Stage 1: Get started

Useful resources:

• How to demonstrate the impact of your 360° Feedback project to senior stakeholders. This help article includes our suggested metrics to use as “measures of success”

• How to add team members to your Organization in Spidergap

• Encourage your implementation team to schedule a demo call with us as early as possible

• Guidance for your IT team to avoid technical issues

Stage 2: Design the process

Useful resources:

• How to define core values that mean something for your organization (Harvard Business Review)

• How to customize your 360° Feedback questionnaire in Spidergap to match your values

• How to avoid rater fatigue

• How to design a questionnaire that gets useful feedback

• Arrange a project setup review call with our experts
  

Stage 3: Collect feedback

Useful resources:

• How to communicate 360° feedback to your organization

• Guidance for participants that can be shared by your implementation team

• How to get a 99% response rate
  

Stage 4: Use the feedback

Useful resources:

• Guidance for employees: How to review your 360° Feedback report

• Guidance for managers: How to support a 360° Feedback review and coaching session

• Example guide for employees: How to use weekly 1-2-1s with your manager
  

Stage 5: Review & Iterate

Useful resources:

• Run a post-project Impact Survey with your participants

• How to demonstrate the impact of your 360° Feedback project to senior stakeholders
  

Would you like more help?

As part of your 360° Feedback project in Spidergap, we recommend working with us to:

• Get a demonstration and plan your project

• Let our experts review your project set-up and share best practices

• Review your project and plan future improvements

Wherever you’re at, it’s easy to arrange a call with the team or contact support@spidergap.com to discuss how else we may be able to help.