Product update: (Jan 2025) Send emails from your own custom email

Send Spidergap project emails from your own email address

Fantastic news! You can now send participant emails from your own company email address (e.g., first.last@company.com) instead of app@spidergap.com.

Activating this means:

Your emails are more likely to land in inboxes (instead of spam).
You can keep your branding consistent and professional.
Participants are more likely to open and engage with your emails.

With all that achieved you can expect increased response rates and an even better experience for your participants, whilst keeping your IT team happy.

Setting this up is super easy, just let us know and we’ll provide you the information you need to get your IT team to activate this.

You can see the full details on how to send emails from a custom email address here.